(4.4 / 5)1233+ Ratings

Triple Whale Reviews

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Overall Rating

4.4
8 Reviews
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About Triple Whale

Triple Whale is an AI Data Platform for Ecommerce. It offers a range of features including an easy-to-use dashboard that provides all the important metrics, a tool called Pixel that helps unlock ecommerce strategy with first-party data, and Insights to understand customers and their needs. It also has a Creative Cockpit for intuitive data visualization at the ad-level.

The platform allows you to blend, compare, and analyze key performance indicators through seamless integrations with your preferred ecommerce platform and marketing channels. It offers flexibility with a drag-and-drop feature to arrange sections and metrics tiles to fit your needs, and uses unlimited historical data to quickly view growth over time.

Triple Whale also offers a range of tools for every team member, turning first-party data into actionable insights. It has been used by over 10,000 brands, tracking over $30 billion in annual revenue and $6 billion in annual ad spend.

In addition to these, Triple Whale also offers unlimited users and store integrations, automated email and Slack reporting, Mean, Median, and Mode AOV data, LTV and Cohort Analysis, Product Journeys, and a suite of other powerful features dedicated to giving ecommerce companies more transparency into their data.

They have also announced new partnerships and integrations with ShipBob, ShipStation, and Yotpo SMS & Email (SMSBump), bringing more of your data into one spot. These integrations allow you to view all your metrics on the Summary page, including average shipping time, orders shipped and delivered, out for delivery, and the costs of new vs. returning customers. This results in more accurate net profit for your business on any day, within any time period.

Triple Whale centralizes the metrics from all the tools you use, right into your pocket. They aim to simplify, inform, and save you time.

Triple Whale Pros & Cons

Here are the pros and cons of using triplewhale.com:

Pros:

  • Automatically collects and analyzes data from integrated platforms.
  • The customizable all-in-one dashboard summarizes metrics from all integrated channels.
  • Requires no coding knowledge, even for advanced configurations.
  • Advanced analytics and reporting features.
  • Real-time tracking.

Cons:

  • Dependent on ad coverage: Smaller accounts may not need it. Only truly necessary if you are running ads on multiple platforms simultaneously.
  • Pixel comes at a cost: To have access to the Triple Pixel, which as discussed is pretty much the backbone of the software, you have to splurge for the higher priced plan.

Remember, the best tool depends on your business needs, budget, and the specific features you're looking for.

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Triple Whale Customer Reviews (8)

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Triple Whale Customer’s Q&A

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Triple Whale Features and Benefits

Triplewhale.com offers a range of features and benefits that can help businesses make the most of their data. Here are some of the key features:

  • All-in-one Dashboard: This feature provides all the metrics that matter in one easy-to-use dashboard.
  • Pixel: This feature unlocks ecommerce strategy with first-party data.
  • Insights: This feature helps businesses understand their customers and what they want.
  • Creative Cockpit: This feature offers intuitive data visualization for ad-level analysis.

The benefits of using triplewhale.com include:

  • Centralization: Triple Whale centralizes the metrics from all the tools you use, right into your pocket.
  • Simplicity: Triple Whale simplifies, informs & saves you time.
  • Customization: Triple Whale offers a customizable dashboard that you can tailor based on your individual needs.
  • Real-time Tracking: Monitor your business in real-time, from anywhere.

Remember, the best tool depends on your business needs, budget, and the specific features you're looking for.

About triplewhale.com Prices and Cost?

Triple Whale offers four pricing editions. The Founder's Dash edition is free and provides a centralized source of truth in a simple dashboard, with real-time data for CEOs, agencies, and entrepreneurs. The Growth edition starts at $129.00 per month and includes everything you need to track profitability and access a 360 view of your marketing data. The Pro edition, which is recommended, starts at $199.00 per month and offers best-in-class insights, powerful recommendations, and a dedicated CSM. The Enterprise edition starts at $279.00 per month and provides product analytics, creative insights, and cutting edge AI. A free trial of Triple Whale is also available.

About triplewhale.com Payment Method?

Triple Whale's standard fees are set forth at their pricing page and are generally due in US Dollars on a monthly or annual basis, based on Customer gross revenue or other sales metrics. For their Referral Partner Program, payments are handled by PartnerStack. Triple Whale may delay Referral Partner payments until after the expiration of the money-back guarantee or other return periods for the associated Successful Referral. Please note that this information is based on the latest available data and may be subject to change.

Triple Whale FAQs

FAQ

Triple Whale Alternatives

Here are the top 10 alternatives to triplewhale.com:

  1. Mixpanel
  2. HubSpot Marketing Hub
  3. Heap | by Contentsquare
  4. Glassbox
  5. Segment
  6. ActiveCampaign
  7. Adroll
  8. Bloomreach
  9. ThoughtMetric
  10. Wicked Reports

Each of these platforms offers unique features and capabilities that may suit different business needs. It's recommended to explore each one to determine the best fit for your specific requirements. Remember, the best tool depends on your business needs, budget, and the specific features you're looking for.

FAQ

How do I contact triplewhale.com customer service?

You can contact the customer service of Triple Whale through the following methods:

  • You can reach out to them via the contact form on their website.
  • You can also email them directly at support@triplewhale.com.
  • For more detailed information, you can visit the Triple Whale Help Center.

Please note that response times may vary. It's recommended to provide as much detail as possible in your inquiry to ensure a swift and accurate response.

FAQ

How does Triple Whale compare to other AI data platforms?

Triple Whale is an AI data platform that is particularly beneficial for ecommerce businesses. It centralizes metrics from various tools into one easy-to-use dashboard, providing a comprehensive view of key performance indicators. The platform offers flexibility and customization, allowing users to arrange sections and metric tiles to fit their needs.

One of the standout features of Triple Whale is its ability to unlock ecommerce strategy with first-party data. It provides insights to understand customers and their preferences, which can be crucial for marketing and sales strategies.

Triple Whale also offers a unique feature called the Creative Cockpit, which provides intuitive data visualization for ad-level analysis. This can be particularly useful for marketing managers, agencies, media buyers, and founders.

In terms of comparison with other AI data platforms, Triple Whale stands out with its proprietary Triple Pixel technology. This technology directly tracks first-party customer purchase data down to the ad level, providing more accurate and actionable insights.

Moreover, Triple Whale offers full-featured mobile apps for both iOS and Android, enabling customers to access real-time performance data from anywhere, at any time. This is a feature not commonly found in other AI data platforms.

However, it's important to note that the effectiveness of Triple Whale can vary depending on the specific needs and requirements of a business. Therefore, it's always recommended to thoroughly evaluate the platform and consider other alternatives before making a decision.

FAQ

Triple Whale Return Policy?

The return policy of Triple Whale is not explicitly stated on their website. However, it is mentioned that if a customer experiences any issues with their service, they are open to resolving those issues. If a customer decides to cancel their subscription, they will have access to Triple Whale until the end of their current billing period. This is the day of the month on which they originally signed up with Triple Whale. It's also noted that Returned COGS (Cost of Goods Sold) are reflected on the day of the refunded order, with the COGS amount remaining the same as when the order was placed. For more specific details, it's recommended to contact Triple Whale directly or refer to their Terms of Service.

FAQ

About triplewhale.com Popular Products and Services?

Triplewhale is an ecommerce operating system that provides powerful data aggregations, visualizations, and improved attribution tracking. It gives ecommerce companies a clear, quick, and transparent view of the metrics that matter. Triplewhale uses its proprietary Triple Pixel to directly track first-party customer purchase data down to the ad level. It offers unlimited users and store integrations, automated email and Slack reporting, Mean, Median, and Mode AOV data, LTV and Cohort Analysis, Product Journeys, and other powerful features. Triplewhale is also the only software solution to offer full-featured mobile apps for both iOS and Android. It has different pricing levels including Growth, Pro, and Enterprise. The top traffic source to triplewhale.com is Direct traffic, driving a significant percentage of desktop visits, and Organic Search is the second with a smaller percentage of traffic. The most underutilized channel is Display.

FAQ

What is Triple Whale?

Triple Whale is an AI data platform designed for ecommerce. It provides a dashboard that centralizes all the metrics from the tools you use, simplifying and saving you time. The platform offers features like first-party data insights and creative cockpit for ad-level analysis. It integrates with your preferred ecommerce platform and marketing channels, allowing you to track your performance and growth. Triple Whale was founded by Maxx Blank, AJ Orbach, and Ivan Chernykh, former e-commerce merchants and startup entrepreneurs. The platform is backed by Shopify and leading investors, and it aims to democratize the latest advancements in AI and automation to empower small and medium-sized e-commerce businesses to transform their data into profitability. Triple Whale is also described as the world’s first all-in-one ecommerce operating system, providing powerful data aggregations, visualizations, and improved attribution tracking. It gives ecommerce companies a clear, quick, and transparent view of the metrics that matter.

FAQ

How To Open A Triple Whale Account?

To open an account on triplewhale.com, follow these steps:

  1. Connect Your Marketing Channels & Integrations: Connect with Facebook, Google, Klaviyo, and more. Simply click connect and, within a few clicks, your marketing data will be flowing into your Triple Whale account.

  2. Install the Triple Pixel: Recommend using the Automatic Installation method. This ensures that the Pixel will be properly installed on every page of your Shopify store. If you are running a Headless Shopify store, use the Custom Installation method instead.

  3. Add UTM Tracking Parameters: UTM Tracking Parameters are short snippets of text added to a URL that provide information about what page a user who clicked the link originated from. By using Triple Whale's recommended UTMs in your Ads and marketing content, the Pixel knows each ad the customer clicked on before arriving at your store and can paint a more complete picture of how your prospects and customers move through your marketing funnel.

  4. Install the Post-Purchase Survey

  5. Invite your Team

  6. Download the TW mobile app (iOS and Android)

Remember, this is a general guide. For a more detailed walkthrough, consider checking out the official Triple Whale Help Center.

FAQ

Payment Method

On triplewhale.com, the payment method can be updated within the Store Settings. Here, one can view the current card on file and make changes if necessary. To do this, navigate to the Billing Details section within the Store Settings.

To change the card on file for the shop, tap the Update Payment Method, change the card, and save. It's important to note that any changes made will apply to all of the shops and invoices associated with the billing customer.

In addition to this, one can also access and download past invoices from the Billing Details section. This makes managing billing information more convenient than ever.

Remember, all these details apply on the customer level - any shop that is being paid for by this customer will be updated to include these details.

For any assistance, get in touch with the support team. They're happy to help!

FAQ

Triple Whale Pricing

The pricing for triplewhale.com is based on the store's annual revenue and starts as low as $300 per month. There are also two other plans available:

  • Pro (Recommended): Starting at $3,990 per year
  • Enterprise: Starting at $4,990 per year

Remember, the best plan depends on your business needs, budget, and the specific features you're looking for.

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